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Please email us (cb [at] nllapps.com) at anytime if you find below information confusing and need help or further information.
Accessibility Service usage ban
Starting from 11th May 2022 Google Play Store introduced a new policy. Apps using Accessibility Service API for call recording, including ACR Phone are no longer permitted to use Accessibility Service API to record calls on their Google Play Store version. Please understand that developers like us have no control over Google Play Store policies.
The new policy and ACR Phone
The new policy means you will not find any functioning call recording apps on Google Play Store. While some developers may choose to ignore it and hope for the best, we don't have any choice but remove Accessibility Service API usage from Google Play Store version of ACR Phone. All other functionalities including SIP call recording will continue to work as usual.
ACR Phone Helper (APH)
You may need install APH from other app stores in order to restore call recording functionality of ACR Phone. APH uses Accessibility Service API and works with ACR Phone from Google Play Store to record calls.
APH also has Magisk Module for real two-way call recording.
Call Recording Support by install source and Android version
| Android version | ACR Phone + APH | ACR Phone from Google Play | ACR Phone + APH Magisk Module |
|---|---|---|---|
| Normal calls | |||
| 7-8 | APH not needed. Use ACR Phone | Real two-way call recording including Bluetooth/Headphones | APH not needed. Use ACR Phone |
| 9 | APH not needed. Use ACR Phone | Call recording from microphone or loud speaker | Real two-way call recording including Bluetooth/Headphones |
| 10+ | Call recording from microphone or loud speaker | Silent audio recording | Real two-way call recording including Bluetooth/Headphones |
| SIP calls | |||
| APH not needed. Use ACR Phone for real two-way call recording including Bluetooth/Headphones | |||
Short history
Google have been working to stop call recording on Android for some time. They have blocked access to real call recording on Android 6 and completely blocked call recording over the microphone on Android 10. In response, apps started using Accessibility Service to record calls on Android 10 and above.
The ban
The new policy clearly states that "The Accessibility API is not designed and cannot be requested for remote call audio recording.". They have also addressed this in their webinar video.
If you watch the video however, you will see that the speaker mistakenly claiming phone apps having access to call audio. This is not correct, only phone app that come with your phone or made by Google can access the call audio. 3rd party apps cannot.
We believe this total ban approach in the name privacy is not good for the consumer. Call recording is a valid need for many businesses and people. Banning it from Google Play Store will push people to look elsewhere and start installing apps from unknown or not trusted sources.
We hope Google will see the need and implement a better way of call recording on Android. In fact, they had a go in the initial days of Android 11. They have implemented a privacy respecting call recording functionality in to Android 11. Unfortunately, whatever has happened during tests, they have decided against adding it to the final version of Android 11.